As I get ready to move on to my next chapter, I’ve been taking some time to reflect on my five years with OneLondon. And what a journey it’s been (24 June 2026)!
When I joined, I knew I was stepping into something ambitious. London was already doing brilliant work, and I was happy to be joining the team.
Looking back, I feel incredibly proud of what we’ve achieved together. It’s hard to pick out highlights – but I will try!
Supporting more joined-up care
The London Care Record had been around for a while when I started. The vision was simple: make sure health and care professionals can access the information they need, wherever and whenever they need it, to support better care.
Fast forward to today, and the progress has been huge! The London Care Record is now used well over 2.5 million times every month by more than 130,000 staff and has now supported over 100 million ‘moments of care’.
Sharing information pan-London through the London Care Record has always been important for me. In a city like London, where around 30% of people receive care outside the area they live in, that kind of joined-up access is essential. We have seen incredible growth and it’s particularly exciting to see specialist centres like Great Ormond Street Hospital now part of the record, given how many of their patients come from across London and beyond.
The numbers are great, but I love hearing stories and testimonies from staff who use the system. Recently we captured the experience from teams in care homes which was fabulous. Whether it’s helping someone make a decision in an urgent situation, or giving teams better confidence in the care they provide, the feedback has been consistently powerful.
We’ve also got much better at working together and telling that story. And with usage still growing, it feels like there’s even more to come. It’s exciting to think about how it will keep evolving and supporting even better joined-up care in the years ahead.
Improving mental healthcare
Another highlight has been the eMHA programme. Mental health is such an important area, so it’s been fantastic to see what’s been achieved. The goal was to introduce a digital tool to support care for people detained under the Mental Health Act, making processes safer, faster and more joined-up. Teams across London really came together to make this happen.
The result is a system that’s helping staff record, access and share information more easily, reducing delays and making collaboration much simpler. It’s now being used across multiple Trusts and is already making a positive difference for some of London’s most vulnerable residents.
There’s definitely still more to do, but it’s a great example of what’s possible when we work collectively with a shared purpose. I’m proud to have been a part of this.
Advancing personalised care planning
I’m not sure we always appreciate just how lucky we are to have the Universal Care Plan (UCP). It really is a bit of a gem, backed by a passionate, dedicated team who have made it what it is today.
It’s one of those things that quietly makes a big difference. It allows people’s care plans and preferences to be shared across services, helping ensure care is truly personalised and joined up.
What started with a focus on end-of-life care has grown quickly to support people with a wide range of needs, including long-term conditions like frailty, dementia and sickle cell disease.
Today, nearly 100,000 people living or receiving care in London have a care plan recorded. That means more people are getting care that reflects what matters most to them.
A big step forward has been making the UCP available through the NHS App, giving people more visibility and control over their own care. It’s a really exciting shift towards more shared decision-making.
Looking ahead, it’s exciting to think about how the UCP will continue to grow, particularly in supporting neighbourhood teams and the longer-term vision of a Single Patient Record.
I’ve always been proud to champion the UCP and will continue to do so from afar!
Thank you
One of the things I’ll take away most from my time at OneLondon is the people. I’ve genuinely loved working with so many dedicated, passionate colleagues across London.
A special thank you to everyone who has made the London Care Record, Universal Care Plan and eMHA what they are today, and to the many wider teams who have contributed along the way. It really has been a collective effort.
I’m naturally someone who is always thinking about how we can improve or where we could be doing things better. There are also a few areas I’ve always felt particularly passionate about, so I hope OneLondon continues to grow and develop its work in areas like mental health, children and young people, and safeguarding across the capital.
Coming to the end of my time here, I feel like I have been part of a team relay – I picked up the baton, did my part of ‘the journey’, and now it’s time to pass it on.
I’ve learned lots from my time here and it really is a fond farewell from me! I feel incredibly proud to have been part of this journey, and grateful to everyone who’s been part of it. We really are stronger, and able to deliver better outcomes for Londoners, when we work together as OneLondon.