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Information for patients

Your health and care information is stored in a number of different places including your GP surgery, local hospital or local authority.

OneLondon is bringing this together so health and care staff have the information they need about you at the right time so they can provide the best possible joined-up care.

We are also joining up information to help improve the way we plan and deliver our health and care services as well as understand more about different conditions and diseases and develop new treatments.

London Care Record

Faster, safer and more joined-up care

The London Care Record is a secure view of your health and care information over time across different parts of the NHS and social care.

It lets health and care professionals involved in your care see important details about your health at the point of care wherever they are in London and some neighbouring areas.

This helps them to provide you with the best possible joined-up care as safely and quickly as possible.

Learn more
“Having the right information meant I could reassure the patient and avoid them going to A&E.”
London Ambulance Service
“Access to pathology investigations the hospital has done means they aren’t duplicated.”
GP, London
“The shared record makes it easier for me to fast-track referrals for suspected cancer.”
GP, London
“The stroke team can immediately see the results of any previous investigations, saving valuable time.”
Consultant Geriatrician
“Pharmacists can click through and see what medication a patient is already taking.”
Hospital pharmacist, London
“I can see straight away if a safeguarding assessment has been done and make an immediate referral if not.”
GP, London
Mature Woman In Dressing Gown At Home Talking With Female Nurse With Digital Tablet
“It is reassuring to know that if I need medical care urgently the staff looking after me will know about my medical conditions, my medication and my wishes about my care.”
Member of the UCP People with Lived Experience Group
"I have seen first hand how well a UCP record can work for people at end of life and their families in a crisis."
Palliative Care Team Leader, London
“The UCP enables me to share important information about my patients with those who are caring for them in a crisis or emergency.”
GP, London
"It’s not just a tool; it’s a way of ensuring autonomy for our residents and truly person-centred care."
Care Home Manager, London

Universal Care Plan

Improved care planning

The Universal Care Plan (UCP) is an NHS service that enables you to have your care preferences and support needs digitally shared with health and care professionals across the Capital.

A care plan is created on the UCP system following a conversation between you and a health and care professional involved in your care (such as a doctor or nurse). Once saved, it is visible to all health and care services who use the system, including those who may care for you during an emergency.

This helps to ensure your wishes and preferences are always considered, so you receive the care and outcomes that reflect what matters to you.

If you have a UCP you can view it via the NHS App and online login so you know your care plans are being communicated correctly to those staff who are looking after you.

Learn more

eMental Health Act

Improving mental healthcare

We are making changes to help ensure that Londoners who are detained and treated under the Mental Health Act receive the best possible care.

A new digital system has been introduced in London to make it easier for health and care professionals to locate, record and share information with relevant staff.

This will help them to work together to meet the needs of patients detained under the Mental Health Act so they receive the best possible care more quickly.

Learn more
“The new system makes it easier to complete and share patient forms and it is so much easier to make corrections to paperwork which helps ensure patients get the right care sooner.”
Consultant Liaison Psychologist, East London
“We’ve already experienced significant improvements in efficiency and accuracy when processing MHA section papers using the new system.”
Mental Health Law Manager, South West London
NHS National Health Service Vehicle Rear View, London Ambulance Service LAS, Medical Emergency Vehicle With Reflective Battenburg Markings In London, England, UK, March 2025

OneLondon 999 Digital Transfer of Care

Effective ambulance handovers

We are working with London Ambulance Service and the Capital’s Emergency Departments to make improvements so that patient information is automatically sent from the ambulance teams to the receiving hospital.

This will support faster and more effective ambulance handovers benefitting patients and saving staff time. It will also help ambulance teams get back on the road sooner to help more Londoners.

Learn more

London Secure Data Environment

Improving health outcomes

We are joining up health and care data across London to help improve health outcomes in every community across the Capital. The London Secure Data Environment (SDE) will be a world leading resource for health and care improvement. It will help to:

  • Identify, support and treat those at risk of ill health.
  • Provide information to effectively plan and improve future services.
  • Ensure more Londoners benefit from the latest cutting edge research.

The development of the London SDE is part of a wider vision for London to become the healthiest global city, and the best in which to receive health and care services.

Learn more
Black woman, scientist and microscope for lab research and medical study with pharma investigation. Virus, biotechnology and vaccine testing for health science with working healthcare professional.
“It’s genuinely gratifying to see that the voices of ordinary citizens were not just acknowledged but also instrumental in shaping policy changes.”
Citizen Representative, OneLondon Health Data Strategy programme

Citizens' Summit | Citizens' Advisory Group

Involving Londoners in our work

OneLondon works closely with Londoners to join up health and care information in a way that meets public expectations and builds trust and confidence. Whether through large deliberative events, ongoing work with our Citizens’ Advisory Group and other initiatives such as through the Universal Care Plan’s People with Lived Experience Group Londoners are centre stage of our work.

Learn more

How your information is kept safe

By law, everyone working in, or on behalf of health and social care organisations, must respect patient privacy and keep your information safe. Our systems use a secure and encrypted system that meet NHS and social care security standards.

Only health and care staff involved in your care are allowed to view your records and an audit trail of everyone who accessed records using OneLondon tools is kept. Only approved organisations and/or approved researchers will be able to access the London Secure Data Environment.

Deciding not to share your information

You have a right to determine how your health and care information is used. You can object to your information being shared for direct care and to opt out of your data being used for planning and research purposes.

More information about how your health and care information is used, as well as how to exercise your right to object or opt out is available here.

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