The Urgent Care Plan is an NHS service that enables every Londoner to have their care and support wishes digitally shared with healthcare professionals across the capital.

A care plan is created following a conversation between a healthcare professional (such as a doctor or nurse) and the person in their care. Throughout the conversation, the healthcare professional will listen, understand and make notes on:

• What is important to the person in their day-to-day life
• Their preferences or wishes about their care
• What support they need and who is best placed to provide this
• Information about others who may be involved in that person’s care, such as relatives

The care plan is then created following this conversation using the Urgent Care Plan. As soon as information is saved on the plan, it is visible to all health and care services who use it. This includes the London Ambulance Service, 111 and Out of Hours GP services who may see the person in an emergency.

OneLondon supported the development and introduction of this NHS service across London that became operational in July 2022.

Click here to visit the Urgent Care Plan website.

Click here for more information about personalised care and support planning from the NHS website.

Click here for publications and resources for care planning in palliative and end of life care, provided by NHS England.